Service reliability issues have troubled public transit agencies for decades. When a bus or train does not arrive on time, passengers become frustrated and may be less likely to choose transit for future trips. To address this, transit authorities have begun to provide real-time vehicle location/arrival information to riders via mobile and web-enabled devices. The objective of this research is to quantify the benefits of providing real-time information to riders. The results of two studies were presented at this webinar held on August 7, 2014 and the recording is now available for viewing. The first study conducts a before-after behavioral experiment in which web-based surveys measure changes in traveler behavior, feelings, and satisfaction in Tampa, Florida. The second study uses smart card fare collection data combined with web-based survey responses to quantify changes in transit travel in a before-after study of Atlanta, Georgia. The results of this research have immediate implications for planners and policy-makers as they aim to enhance the passenger experience in public transportation systems.
About the Presenter: Candace Brakewood, PhD, City College of New York
Candace Brakewood recently completed her PhD in Civil Engineering at Georgia Institute of Technology, and she will be joining the faculty of the City College of New York in the fall. The overarching goal of her research is to improve public transportation systems using new technologies – particularly information and communication technologies. Previously, Candace worked as a Patent Examiner at the United States Patent and Trademark Office in Alexandria, Virginia. She has dual Master of Science degrees in Transportation and Technology Policy from Massachusetts Institute of Technology, and a Bachelor of Science in Mechanical Engineering from Johns Hopkins University.
We are applying for AICP certification maintenance (CM) credits for this webinar from American Planning Association. You must complete the evaluation in order to claim credit.