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Flexible Public Transportation Services in Florida

Photo of HART bus used for flexible service

Typical HARTFlex Bus

This synthesis research provides an overview of the current use of flexible transportation services in Florida through administration of a survey and subsequent identification and examination of case study locations. The research included a literature review to determine the prevalence of these service delivery methods, the way in which these services are being provided throughout the United States, and the experience of the areas implementing these services, as well as any lessons learned that may be identified through this effort. Based on the information collected during the literature review, the survey of the Florida transit agencies, and the subsequent follow-up and website searches, six Florida transit agencies were identified that provided specific unique flexible service routes. In-depth case studies, comprising interviews and site visits, were presented to document how each of the six agencies have designed their flexible transit service approaches. Download final report.  For more information, contact Jay A. Goodwill at and Lisa Staes at

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